General terms and conditions

GENERAL COMPANY INFORMATION

Full name: RD TRAVEL, sole proprietorship for transport, services and travel agency, vl. Mario Kliškinić
Short name: RD TRAVEL, vl. Mario Kliškinić
Head office: Alojzija Stepinca 20, 21 000 Split
Head manager: Mario Kliškinić 
Body supervising the activities of tourist agencies: Ministry of Tourism – Independent Sector of Tourism Inspection. Trg Republike Hrvatske 8/1, 10000 Zagreb, Croatia
Register number (MBO): 983887
Company Identification Number (OIB): 94350859253
E-mail: info@routedalmatia.com 
Contact: (+385) 095 833 0 866
Working hours: 01.05 – 31.10 : 07.00 – 23.00 (Every day)

RD TRAVEL is a sole proprietorship whose main activity is travel agency and other related activities.

Introduction

Sole proprietorship RD TRAVEL, vl. Mario Kliškinić reserves all the rights to this contract containing the General Terms and Conditions. The General Terms and Conditions are an integral part of the contract that the client enters into with sole proprietorship RD TRAVEL, i.e. the authorized tourist agency with which they have reserved the service. It is considered that the client has read and accepted all the terms stated in the General Terms and Conditions before booking.

1. Contents and pricing

The arrangement includes everything that is written on the programme you can find in the agency or on the agency’s websites. Contents of the arrangements and the prices have been laid out in the promotional brochure and on the tour websites which are offered for free to any interested parties. Special services are those services which have not been included in the above-mentioned arrangements and their prices and are therefore purchased separately by the customer. These kinds of services have to be asked for during the application and they require additional charges. The prices have been clearly stated in the promotional brochure and on the company’s websites in kuna/ HRK and euro/EUR. The agency guarantees the implementation of the arrangements according to their description. The contents of the arrangements will be fully realized in the described manner, except in the case of exceptional circumstances (war, uprisings, strike, terrorist acts, sanitary disorders, street violence, natural disasters, interventions of municipal authorities, etc.)

2. Application and payment methods

Applications are received online via website or e-mail. During the application, the customer purchases the reservation in the total value of the arrangement for which he receives a suitable receipt. The customer is required to present the receipt to the tour guide at the start of the arrangement. During the application, if need be so, the customer is required to present the necessary identification documents at the request of the agency.

Payment methods and information:

  1. Credit card payments can be made through website
  2. Payments can be made by bank transfer before the start of the tour
  3. Payments can be made by cash or credit card after the finish of the tour

3. Cancellation and change of schedule and contents

The organizer of the arrangement reserves the right to cancel and/or change the route/tour due to any weather conditions that could endanger passengers or in case of extraordinary circumstances ( see above, no.1.).

4. Cancellation policy

The client has the right to cancel the reservation.

  • In the case of rain, the client is able to reschedule the tour for the day before or after or get a full refund.
  • If the service is purchased within the last 24 hours before the start of the tour, the client is not entitled to a refund
  • If the client did not appear on the day of departure of the tour (which had been fully paid in advance), and without prior announcement, he or she is not entitled to a refund
  • For all reservations canceled within last 24 hours before the tour, the client is entitled to a 50% refund
  • For all bookings canceled more than 24 hours before the tour, the client is entitled to a 100% refund.
  • We do not refund bank transfer expanses or credit card fees.

5. Organizer responsibility

The organizer is required to take care of the proper implementation of the arrangements as well as to carefully choose the appropriate individuals for this task and also to respect the rights and interests of the customer according to the customs of quality in tourism. He is also required to issue appropriate receipts for the given service and is excluded from any kind of responsibility caused by extraordinary circumstances (see above no.1) and any therewith additional costs which therefore need to be covered by the customer.

6. Buyer responsibility

The client is obliged to abide by the instructions and rules of conduct in all visited facilities, in the means of transport and to cooperate with service providers in good faith during the service, i.e. not to disable the smooth running of the service programme, as well as not to endanger other passengers during the service. The client is required to have valid travel documents (personal documents) during the service. Costs of loss or theft of personal documents during the service are borne by the client. The escort or the organizer’s representative will help, but on condition that the tour programme is undisturbed. The client is obliged to present a document/voucher on the paid arrangement (invoice) before the beginning of the service to the organizer’s representative.

In the event of non-compliance with any of these obligations, the client responds to the service provider for any damages suffered.

7. Privacy policy

Sole proprietorship RD TRAVEL, vl. Mario Kliškinić strongly believes in protecting the privacy of its clients. We collect information to provide better services to all of our clients but only related to the services we provide. RD TRAVEL will never sell, share, trade or give away any of our clients’ personal information to third parties, except in the case where it is necessary for the smooth execution of the service.

All information provided is kept strictly confidential and accessible only to staff in order for them to properly do their job in helping clients regarding the services.

RD TRAVEL reserves the right to change, modify, add, or remove this policy at any time. Changes to this policy may affect the use of personal information provided to us prior to the effective date of the changes.

8. Resolving complaints

In accordance with Article 6 paragraph 3 of the Act of the Provision of Tourism Services (NN 130/17) we would like to inform our customers that a complaint on the quality of our services may be submitted in writing via postal address or by e-mail::

Address:

RD TRAVEL, vl. Mario Kliškinić

Alojzija Stepinca 20, 21 000 Split, Republic of Croatia;

or e-mail: info@routedalmatia.com

No later than 15 days after the service has been consumed, the customer can submit a written complaint by mail or email and enclose a written statement signed by the representative and all potential accounts for additional costs. The organizer will accept only properly filed complaints received within the specified period of 15 days and will without delay respond in written form about the receipt of the latter.

The organizer is required to make a written decision on the complaint within 15 days of receiving the complaint. The organizer may postpone the deadline in order to collect more information and verify the complaint with the service provider up to additional 15 days. The organizer will only resolve those complaints which could not be solved in the place of residence.

9. Court jurisdiction

Any kind of legal disagreements that cannot get mutually settled, fall under the jurisdiction of the legal court in Split.